All firms care about quality.
In an increasingly competitive legal industry, the quality of the service you provide to your clients can make the difference between standing out and standing still.
Existing clients drive revenues and referrals and repeat business. Formal client satisfaction reviews are integral to knowing whether your service is meeting your clients' expectations. Most professional services firms do not have the time, the resources, or the objectivity to effectively interview their clients, properly archive the findings, or act upon what they have learned.
We can help you measure it.
Pekarsky Stein's Client Satisfaction practice provides professional services firms with an independent, accurate and objective assessment of their performance. We give you a better understanding of what your clients value, how they allocate work, and whether their loyalty lies with the firm or the individual timekeeper.
Client satisfaction reviews demonstrate your deep commitment to the firm-client relationship. Our process allows you to intercept problems before it's too late and enables you to discover how you can generate new business from existing sources.